WEDNESDAY, 05 OCTOBER 2011 19:24
EXECUTIVE LOUNGE / THIRD LIBREA
THE pace of change in technology development is truly amazing. And the
trend seems to be to provide consumers with what they need when they
want it, wherever they want it. Back in the day, we had to rent VHS and
Betamax tapes from the local video store to watch movies in the comfort
of our home. Now, we can access on-demand digitally-delivered videos
with just a few clicks of your mouse.
And not too long ago, we had to endure long queues at our banks simply
to update our bank balance, to transfer funds or to withdraw cash. So
many changes have happened to the banking industry in terms of
technology that we have to wonder what's next.
As the Internet moves from desktops to mobile phones, useful mobile
banking (not just SMS banking) will truly take off. Rich mobile banking
applications will be developed to harness the capabilities of the newest
mobile phones, and the continuously improving speed and bandwidth of
mobile Internet access will facilitate the change. Soon, any transaction
that can be made with or through a bank—particularly between different
banks—should be available from a mobile phone.
The major telcos in the Philippines are already performing quasi-banking
functions as money transfer agents. They are making significant inroads
in the OFW remittance and money transfer business. Some retail
establishments also now accept payments through these telcos, creating
debit card-like transactions that match what some banks currently offer.
Considering this, allow me now to make a fearless forecast: In less than
a decade, telcos today will be our consumer banks. Access to your bank
accounts will just be a pocket away, the entire day—even during
holidays. Financial institutions will scramble to acquire
mobile-communication infrastructure in much the same way that banks
today acquire other banks to expand their branch network. Some of the
functions of the National Telecommunications Commission and the Bangko
Sentral ng Pilipinas will merge for the purpose of improving the
regulation of digital money. If I were a bank, I would seriously
consider investing in or controlling a telco in the next 10 years before
my float business disappears.
The possibilities are endless. Imagine a future where interbank
transfers through mobile phone applications, will be as easy as
interbranch transfers, through internet banking services today, when all
establishments can accept wireless mobile payments in addition to cash,
debit and credit cards, and when it will no longer be necessary to go to
a bank branch or even an ATM. Imagine telcos expanding their current
digital-cash offerings—banking regulations willing—to the point where
they can support seamless direct transfers to or from traditional bank
accounts, grant credit and sell investment products.
Think of your phone functioning as an all-in-one debit/credit card. The
point of sale terminals of various establishments can communicate
wirelessly with your mobile phone to determine whether to debit your
digital-cash account—if it has funds—or to provide credit—if your
digital-cash account is running low.
Envision your phone allowing you to transfer digital cash to a mutual
fund or other investment account managed by your cash-heavy telco's
Trust department. Essentially, your phone will become your wallet. It
will be just like having your bank in your pocket.
Obviously, some work needs to be done for this vision to become a
reality. Better mobile identity management and know-your-customer
practices and foolproof wireless transaction security are keys to this
future.
Reliable interoperability standards for transferring cash between
different telco digital cash and old-school bank accounts will also be
necessary although we can say that this has already been addressed in
principle by the major ATM switching networks.
Current regulations on e-banking and electronic money may need to be
reviewed to ensure that safeguards and remedies for consumers and
providers of mobile-banking services are ready for the future. Banks
will also need to accept that in time, more and more consumers will come
to expect instant transfers. If this vision becomes real, demand for
non-corporate checking accounts will become extinct and float income
will be replaced by transfer fees.
As for us consumers, can we trust our mobile phones for our monetary
transactions?
Clearly, there are some barriers that need to be overcome. But as sure
as analog theater has evolved to digital media, consumer banking will
have a pervasive presence in our mobile phones. I eagerly await that time.
(The author is the chief information officer and a partner with the
Advisory Services Division of audit, tax and advisory firm Punongbayan &
Araullo. For comments or questions, e-mail Third.Librea@ph.gt.com.)
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